Purpose


This article provides step-by-step instructions for clearing locally cached service order data when a service order is not loading correctly or displays outdated information.


Process


Option 1: Remove local info for a specific service order (Recommended)


If only one service order is experiencing issues, remove the local data for that service order first.


1. From the 360 home screen, under Additional Resources, navigate to Profile and Settings.



2. Select Manage Local Data.




3. Review the list of service orders and locate the service order experiencing issues.

4. Select Delete Local Data for the affected service order.


5. Reopen the service order and verify that it loads correctly. 


Option 2: Clear all cached data from the browser


If removing the local data for the affected service order does not resolve the issue, clear all cached 360 data from the browser.


Android


1. Open the Google Chrome application.

2. Select the three-dot menu in the upper-right corner.

3. Select Settings.

4. Select Site Settings.

5. Select All Sites.
6. Locate the qtraxweb.com entries.

7. Select each qtraxweb entry.

8. Select Clear & Reset.


iOS


1. Open the Setting application.

2. Select Apps.

3. Find Safari.

4.Select Advanced.

5. Open Website Data.
6. Select Edit,

7. Locate the qtraxweb.com entry.

8. Delete the entry.



Additional Details

  • Service orders are temporarily stored on the device to improve performance and reduce load times. 
  • Corrupted or outdated cached data may cause service orders to load incorrectly or display unexpected information. 
  • Clearing local cache forces the application to retrieve the latest available data. 
  • Attempt to clear the affected service order's local data before clearing all cached data. 
  • Clearing all cached data may remove locally stored information for other service orders.