Premium Retail Services

General

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FAQ 6

• Windows start button unresponsive
• Chrome Browser Steps to clear your Browser History, Managed Sites, and Cache
• FortiClient Information
• Correct Fishbowl Login Screen
• Screen timeout

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Multi-Factor Authentication 1

• How to enable MFA on your email account

Wifi 1

• Android Settings - HQ Wifi

IT Support

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FreshService Configurations 0

360 Training Manual

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Business Development 1

• Creating a New Management Group

Culture Team 0

EXECUTE 2

• Mileage Overview
• Scheduling - What Future Service Orders Are Visible to Reps

Invoicing 3

• CUSTOM - SRMS Invoicing Process
• Creating a Store Level Invoice ** DRAFT **
• Switch a BillTo/Invoice to a different Account Director

General Helpful Information 6

• Calculating a UPC Checksum in EXCEL
• Error/Timeout Issue When Uploading a Store List
• Error When Attaching a Video to a Job
• Role switch in 360
• QTrax PTO Approval Process

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Payroll 6

• Manually entering Payroll Records
• HR / Payroll Common Issues (and their resolution steps)
• CANADA - Creating the TD1 Forms for QTRAX
• How to Import Bonus Payments
• TSDE - Find & Fix Import errors

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Utilities 2

• Creative Services - Process Flow
• Recruiting - Avature Setup

Retail Engine

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Activity Sub Types 1

• Creating new Activity Sub Types

Service Request Group Configurations 3

• Creating new Service Request Group Configuration
• Send list of ServiceRequestGroupConfigurations to COE Team
• Clients with Configs but No Client Mapping

Databases 1

• Databases to Know

Alert or Service Request 9

• Handling a duplicate Alert/Service Request
• NewItem Service Request lookup
• RAP Alerts Service Requests by Publish Id
• Full Service Request View
• RAP, DMC, NewItem, ResolvedCloning Validation Failures

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Product Whitelist 1

• Adding a Product Whitelist

Store/Site Mapping 2

• 360 Store to MDM Store Mapping Query
• MDM Store failing to create in 360

Deadletters and ActiveMessage Tickets 2

• Deadletter Messages
• Active Messages

Service Bus Explorer 1

• Service Bus Explorer

Admin 2

• Admin Namespace
• Rebuild Scripts

Useful Query 4

• Analyze query slowness
• SQL ChangeTracking
• Product to Holding
• Stores with Hierarchy Info

360 Extracts to Acosta Data Platform 1

• Pipelines

Client Mapping 1

• Clients mapped extract