Alert or Service Request

Handling a duplicate Alert/Service Request
You will see this in a few places that will be addressed shortly (it won't fully eliminate the possibility but should drastically reduce the occurrence)...
Fri, Nov 22, 2024 11:09 AM
NewItem Service Request lookup
SELECT NIT.[Id] AS NewItemTrackingId ,NIT.[SubBannerId] ,NIT.[ProductSkuId] ,NIT.[BeginDate] ,NIT.[EndDate] ,NIT.[Source] ...
Fri, Nov 22, 2024 10:30 AM
RAP Alerts Service Requests by Publish Id
SELECT LRS.[RequestSourceId] AS RapAlertId, LPS.ProductSourceKey1 AS ProductSku, C.ClientName , SA.MdmStoreId , S.[SName], S.[SStoreNo], SR.* FROM [rap]...
Tue, Nov 26, 2024 1:03 PM
Full Service Request View
As of now, a Service request contains parts from 4 tables (ServiceRequest, ServiceRequestAttribute, LinkedRequestSource, LinkedProductSource). A Servi...
Tue, Nov 26, 2024 1:33 PM
RAP, DMC, NewItem, ResolvedCloning Validation Failures
If you ever need to find why something failed to create an alert but you know it was sent by the systems in question. Look at the tables below based on the ...
Tue, Nov 26, 2024 1:42 PM
Reset NewItemTracking
If for any reason, you ever need to reset NewItemTracking to create alerts. Just update the status on newitem.NewItemTracking back to Pending and it will ru...
Wed, Nov 27, 2024 10:33 AM
NewItem Details Lookup
Adjust date and other criteria but this will help easily identify NewItem tracking records. SELECT NIT.[BeginDate], NIT.[EndDate], NIT.[Source], NIT.[...
Wed, Nov 27, 2024 10:47 AM
Find Requests/Alert getting Answered
SELECT COUNT(*) FROM [coordinator].[ServiceRequest] WHERE [Status] = 'Complete' AND [CompletionReason] IN ('Answered', 'AutoAnswered...
Wed, Nov 27, 2024 4:05 PM
DmcAlert ServiceRequest Lookup by FileName
SELECT DA.[Id] AS DmcAlertId ,DA.[Upc] ,DA.[CountryId] ,DA.[StoreAssociationId] ,SR.[Id] AS ServiceRequestId ,SR.[ClientId] ,SR.[Activ...
Fri, Nov 29, 2024 12:43 PM